First, it took the staff 35 minutes from my arrival to give me access to the unit. Second, I reserved and paid for a 5 by 10 unit. The unit was closer to 5 by 8 and I was told measurements are approximate. In a storage unit there’s no reason to need to approximate that much, and I was depending on (and charged for) 20 square feet of space that I didn’t receive.
- Corinne Abolafia, 08/26/2022